Medical collections specialist here: what are you using to automate claim status at scale? We moved to Availity batch 276/277 in June and cut follow-up from about 12 minutes to about 4 per claim, but UHC and Anthem responses are still inconsistent — any wins with another clearinghouse or an RPA bot hitting payer portals?
, same pain with UHC/Anthem — what helped was keeping Availity for batch but routing those two through Waystar, with a Robocorp bot to scrape portals only when the 277 is generic; that shaved another about 25% off our follow-ups. If you want to DIY, a simple nightly Robocorp flow with retry/backoff works and is cheap: https://robocorp.com — have you mapped which STC codes trigger the scrape?
Quick win for us was keeping Availity batch but switching UHC/Anthem to real‑time 276 and passing the payer claim control number (REF*1K) plus DOS; without 1K we kept getting the same generic “in process,” . That shaved another minute and cut generic 277s about 40%; when 1K’s missing we fall back to UHC’s status API instead of the portal: https://developer.uhc.com/. Have you tried real‑time on those two since your June move?