Had a consumer pick up at 7:59 local time and I apologized and called back at 8:01 — does that technically violate the “before 8” rule under FDCPA? I’m new and really want to learn how you handle these close calls without souring the conversation right out of the gate.
7:59 is technically before 8 local, so I’d treat it as a violation risk — , that one-minute edge case can bite. > new and really want to learn how you handle these close calls I set a 2–3 minute dialer buffer and, if I slip, I log it and open with “apologies for the early ring, calling back during permitted hours,” then move on; do you have your system set to a hard 8:02 start?