When the customer says, 'It’s in the mail'

Ever had a client swear up and down that the check is on its way, only to find out it’s been lost in the space-time continuum? Just last week, I had a customer share they sent a payment via carrier pigeon. If only they’d chosen a more reliable method, my day could’ve been clearer.

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I totally get that! I’ve had clients say the same thing, and I learned to ask for tracking information up front. It saves so much hassle — especially with those carrier pigeons.

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I’ve had my fair share of clients saying, ‘It’s in the mail’ too. Sometimes, I find it helpful to set deadlines for when the payment should arrive. That way, it keeps everyone accountable. Have you considered following up a week after they say it’s sent?

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That carrier pigeon story is priceless! I’ve started using electronic invoices to avoid the waiting game. Have you thought about offering incentives for quicker payments?

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It’s wild how often that happens! I’ve started using payment reminders like the friendly nudge before a long weekend — helps keep things moving. Have you ever tried a follow-up email right before the expected arrival date?

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I get the whole ‘it’s in the mail’ vibe — trying sending a friendly reminder a week before the expected date. It helps if you say, ‘Just checking in to make sure everything’s on track!’ @ckent47, have you ever tried that approach?

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