What You’ll Do:
Make outbound and inbound collection calls to collect payments via check, cash, and credit card; post payments and account activity into the company’s computer system; meet with clients and handle phone inquiries; compile documentation and assemble account packets; and maintain accurate records while following collection procedures.
Required Qualifications (high level):
Prior collections experience required.
Strong phone skills and an articulate, professional manner.
Accurate data-entry ability and comfort with basic office software.
Ability to pass a background check and drug screen.
High school diploma or equivalent.
Why it’s unique:
Stable daytime hours (M–F) and hands-on work with client-facing interactions—good for someone who prefers predictable schedules and wants steady, routine-focused collections work with a local staffing partner.
Here is the link to view more job details or apply.
Would You Take This Job?
Would you take a steady, daytime collections role in Cleveland at $20/hour that blends phone work with occasional in-person client contact? Why or why not?
Did collections at a small contractor — biggest win was ending each call by getting a concrete next step and date, then logging it verbatim. Ask if they have a standard dispute script and a dialer; having both made my close rate jump.
What moved my recovery rate was sending a same‑day recap after each call - amount, date, and payment method - so there’s a paper trail and no “I don’t remember” later. I also offer a specific split (like $75 today by card, balance Friday) and process the first payment before hanging up; fewer broken promises that way.
I’d be interested if there’s a recovery bonus and a clear escalation path; my best results come from ending with a firm next step and sending a same‑day recap with amount, date, and a payment link. Do they provide a dialer/CRM and any settlement authority?
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